Where your request stands

What happens after you submit your request

1. Immediately

   You receive a reference

   Your request is recorded with a reference number shown on screen. Nothing is charged and no card details are collected.

2. Within one business day

   We review your reservation

   Your request is personally reviewed by a member of our reservations team, who prepares your reservation documentation and answers anything you asked about.

3. Then

   Your Agreement and formal invoice

   You receive your personalised Agreement — departure, party size, total price and cancellation terms — with a formal invoice payable by bank transfer. You are under no obligation until you accept it.

4. When you are ready

   You pay by bank transfer

   Full prepayment is made by bank transfer against that invoice, and we confirm receipt of your payment.

5. Before departure

   Your final Journey and Hotel & Stay Confirmations

   Once payment has been received, your Journey Confirmation and your Hotel & Stay Confirmation — including your six nights at Four Seasons Baku Hotel — follow before departure.